Refund & Service Policies

Service Policy

Appointment Policy
We ask that you please arrive 10-15 minutes prior to your appointment time. We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests.

Cancellation Policy
Your treatments are reserved especially for you. We value your business and ask that you respect PYNCH Medical scheduling policies.  If you need to cancel or reschedule, please notify us at least 24 hours in advance. Any cancellations with less than 24 hours of notice are subject to a cancellation fee of $25.  Clients who no show for appointments without giving any prior notification are subject to pay up to 50% of the scheduled service. When you schedule your appointment with us, you are agreeing to these policies.

For the safety of your children, PYNCH Medical does not allow any children under the age of 16 in the clinic unless they are receiving services with an adult. 

Refund Policy

Injectables
All injectable treatment sales (Juvederm, Radiesse, Restylane, Sculptra and others) are final; refunds or credits cannot be offered once treatment is completed.

Treatments & Packages
Once services are purchased they will not be refunded, however, to ensure our clients always receive the greatest experience at PYNCH, unused service values (cash equivalent for the remaining amount of a treatment package) can be applied to any other service at PYNCH.  To avoid abuse of special discounting with treatment/service packages, refunds on remaining un-used treatments will be given only after applying the full standard price of used treatments.  All service packages and pre-paid treatments must be used within 6 months of date of purchase or they will expire.

Clients who have purchased our services from third parties (Groupon, LivingSocial, etc.) need to check the third party voucher for terms and conditions, as the terms or conditions of the deal/voucher will apply. Since third party entities are paid directly by the client, PYNCH cannot refund purchases made via a third party. However, notwithstanding the voucher terms of any third party, patients who are unsatisfied with the purchase, may redeem the remaining unused portion of the voucher for another service currently offered at PYNCH. Services that have already been rendered will not be redeemed again.

Products
We are constantly striving to create an environment founded in excellence, quality, and most importantly – the safety of our clients. For this reason, we cannot accept skin care product returns (with exception to clear defects in packaging or product) once your purchase has been completed.

Gift Certificates
Gift certificates are non-refundable. We will, however, allow them to be transferred to another party.